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Shipping & Returns

Shipping & Returns

How can I contact Dallas Novelty?
You can reach us toll free by phone or email Mon-Fri 9am-5pm CST (excluding holidays). At Dallas Novelty we try to answer our phones as often as they ring but sometimes we only have 2 ears and 2 hands to do so, therefore you might have to leave a detailed message that we return as promptly as possible. Sending us an email is the fastest way to make sure your questions or concerns are heard since like almost every other American our phones are permanently attached to our hands, unless we are driving.
Email: sales@dallasnovelty.com or use this Contact Us form. Email is the quickest way to contact us.
Phone: 1-888-638-0682 or 972-442-0682

How is my order packaged?
usps discreet packagesWe ship discreet packages to customers from all walks of life from A-List Celebrities, XXX Porn Stars, Politicians and your 89yo next door neighbor lady, we give the same discretion for all of our customers. All orders are packaged in plain brown cardboard boxes, USPS Priority Mail/Express boxes or UPS/FedEx packaging. We take discretion very seriously by also using initials or a non-descript parent company for shipper information so you can feel safe sending your order through your mail room or parents house. You can feel confident that our warehouses will not deliver a box that has Giant 15" dildo or this box contains 4 Gallon jugs of super slippery Anal Lube printed on the outside of the shipping container. 99.9% of the time we do not reuse a manufacturers box because of this.

How much is shipping?
Your shipping (UPS Ground and USPS Priority 2-3 Day) is free if your order is over $49 (before tax) otherwise it is just $7.00. Some manufacturers and vendors only sip via UPS Ground because they have an exclusive contract with them for all of their shipping needs, so sometimes it might take an extra day or 2 for delivery for UPS Ground. Some of these manufacturers are POP! by The Semenette, XR Brands(Master Series, LoveBotz, Trinity, SexFlesh & others).
 
We also have Standard Overnight or Next Day delivery service by UPS and FedEx for an additional $55 that is delivered by end of business. We do not refund shipping charges for Overnight packages. Overnight packages must be shipped to the billing address for the credit card being used. If you require a guaranteed delivery please contact us for a shipping quote for UPS 2-Day Air, UPS 3-Day Select, FedEx 2-Day or FedEx Ground. If you require Next Day Air Priority from either FedEx or UPS please let us know. Overnight order must be received by 12 PM EST/9 AM EST to guarantee that the order will be the same day. If you order an Overnight order on Friday you will get the package on Monday if submitted before the cut-off time.

How do you ship?
All packages can trackedWe ship with all of the major couriers such as FedEx, UPS and the USPS Postal Service and most products are shipped within 24 hours as long as it is in stock at the time of ordering and verified by staff through email or phone. Certain manufacturers only ship UPS Ground or USPS First Class Mail like Zeus, Master Series, Frisky and several others. Keep in mind that UPS does not ship to PO boxes, so any address containing a PO box must be shipped USPS. We provide shipping confirmation and tracking number via email the day your order ships. We can offer express or rush processing/shipping but you must contact us prior to placing order. Please note that USPS Priority Mail is not a guaranteed service per their website, Priority 1, 2 or 3-Day Mail can take up to 5 days depending on the weather, time of year(ie Christmas/Holidays) and any other disasters natural or man-made.

What is your return policy?
We would love to be able to accept returns but due to the intimate nature of the products we sell, we are unable to return or exchange purchased toys and products unless defective. This is for the health, safety and peace of mind of our customers. More of our quality manufacturers are offering longer warranties and even product exchanges if you have an issue after the sale.

Any item that is designed to come into contact with any body part or fluid is non-returnable and non-resalable. Once these items leave one our warehouses, these items are considered used, and therefore cannot be returned to the manufacturer or distributor even if the product package is unopened. Special exceptions can be made but must contact the sales department and will be subject to a 40-60% restocking fee. 

The items that cannot be returned include, but is not limited to:

  • Lingerie, garters, corsets and any other clothing including Latex Paint
  • Shoes and boots
  • Vibrators and dildos
  • Douche/enema kits
  • Anal toys, beads and plugs
  • Cock and ball devices, cock rings and cock sleeves
  • ALL Bondage and Fetish Gear including cuffs, collars and restraints
  • Sex Furniture such as bondage benches, cages, sex position cushions and custom ordered or oversized products.
  • Gags and ropes
  • Lubes, massage oils, condoms, Liberator products and body paints are also not returnable.

Defects
If an item is found to be defective within 30 days of purchase, we will replace it with the same item. Please contact us at sales@dallasnovelty.com to let us know of the issue. We will then issue you a Return Merchandise Authorization number (RMA) via email and provide instructions on getting the product back to us. A RETURN AUTHORIZATION NUMBER MUST ACCOMPANY ANY RETURN IN ORDER FOR IT TO BE PROCESSED. We will not accept any return without one. When emailing about a defect, please have the following information ready, your order number, found in the top right hand corner of your invoice OR your web confirmation number along with your name and the nature of the defect. Once the defective item is received back into our warehouse (shipping it back is your responsibility unless you have prior authorization), we will promptly ship a new replacement to you free of charge. Any item returned must have ALL original parts and packaging, batteries if applicable, cords, controls, blank warranty cards, instructions etc. If the packaging is missing we can discuss this on a case-by-case basis due to the manufacturer/distributor guidelines and regulations.

Can I cancel my order?
Your order is processed and shipped same day in most instances so you get it quickly. The order can be cancelled but you must notify us immediately. Once your order has been shipped you can not cancel without a restocking penalty listed above. Please order carefully. It can take 24-96 hours after the refund to your credit card for your bank to show the funds back in your bank account or credit card balance.

I have a Dallas Novelty ad code (sometimes called a promo or coupon code), where do I enter the dallasnovelty ad code / coupon code?
Your ad code / coupon code can be entered Checkout. Once entered you will see the discount for the Dallas Novelty ad code / coupon code automatically applied to the total. If you any problems with a promo or discount code please let us know.

Do you ship to Hawaii, Alaska or APO/FPO's?
At this time we ARE able to ship to the above areas. We are working with our shipping partners to provide affordable international service to areas outside the US & Canada, so please stay tuned!

All charges are in US dollars.

Zip Codes We Cannot Ship DVD Products To

Due to laws in local jurisdictions, we cannot ship DVD products to the following zip codes. Only the first 3 numbers of the zip code are shown below.

ALABAMA
350 | 351 | 352 | 354 | 355 | 356 | 357 | 358 | 359 | 360 | 361 | 362 | 363 | 364 | 365 | 366 | 367 | 368 | 369
ARKANSAS
716 | 717 | 718 | 719 | 720 | 721 | 722 | 723 | 724 | 725 | 726 | 727 | 728 | 729
FLORIDA
320 | 321 | 322 | 323 | 324 | 325 | 326 | 327 | 328 | 329 | 335 | 336 | 337 | 338 | 339 | 342 | 344 | 346 | 347 | 349
GEORGIA
304 | 305 | 306 | 307 | 308 | 309 | 310 | 311 | 312 | 313 | 314 | 315 | 316 | 318 | 319
ILLINOIS
609 | 610 | 611 | 612 | 613 | 614 | 615 | 616 | 617 | 618 | 619 | 620 | 622 | 623 | 624 | 625 | 626 | 627 | 628 | 629
INDIANA
467 | 468 | 469 | 470 | 471 | 472 | 473 | 474 | 476 | 477 | 478 | 479
KANSAS
664 | 665 | 666 | 667 | 668 | 669 | 670 | 671 | 672 | 673 | 674 | 675 | 676 | 677 | 678 | 679 | 660 | 662
KENTUCKY
403 | 404 | 405 | 406 | 407 | 408 | 409 | 410 | 411 | 412 | 413 | 414 | 415 | 416 | 417 | 418 | 420 | 421 | 421 | 422 | 422 | 423 | 424 | 424 | 425 | 426 | 427
LOUISIANA
703 | 704 | 705 | 706 | 707 | 708 | 710 | 711 | 712 | 713 | 714
MISSISSIPPI
386 | 387 | 388 | 389 | 390 | 391 | 392 | 393 | 394 | 395 | 396 | 397
MISSOURI
634 | 635 | 636 | 637 | 638 | 639 | 644 | 645 | 646 | 647 | 648 | 650 | 651 | 652 | 653 | 654 | 655 | 656 | 657 | 658
NEBRASKA
686 | 687 | 688 | 689 | 690 | 691 | 692 | 693
NORTH CAROLINA
270 | 271 | 272 | 273 | 274 | 275 | 276 | 277 | 278 | 279 | 280 | 281 | 282 | 283 | 284 | 285 | 286 | 287 | 287 | 288 | 288 | 289 | 289
OKLAHOMA
731 | 734 | 735 | 736 | 737 | 738 | 739 | 740 | 741 | 743 | 744 | 745 | 746 | 747 | 748 | 749
PENNSYLVANIA
153 | 154 | 155 | 156 | 157 | 158 | 159 | 160 | 161 | 162 | 163 | 164 | 165 | 166 | 167 | 168 | 169 | 170 | 171 | 172 | 173 | 174 | 175 | 176 | 177 | 178 | 179 | 182 | 183 | 184 | 185 | 186 | 187 | 188 | 193 | 195 | 196
SOUTH CAROLINA
290 | 291 | 292 | 293 | 294 | 295 | 296 | 297 | 298 | 299
SOUTH DAKOTA
572 | 573 | 574 | 575 | 576 | 577
TENNESSEE
370 | 371 | 372 | 373 | 374 | 376 | 377 | 378 | 379 | 380 | 381 | 382 | 383 | 384 | 385
TEXAS
750 | 751 | 754 | 755 | 756 | 757 | 758 | 759 | 760 | 761 | 762 | 763 | 764 | 765 | 766 | 767 | 767 | 768 | 769 | 771 | 772 | 776 | 777 | 778 | 779 | 779 | 780 | 781 | 782 | 783 | 784 | 785 | 786 | 787 | 788 | 789 | 789 | 790 | 791 | 792 | 793 | 794 | 795 | 796 | 797 | 798 | 799
UTAH
Entire State
VIRGINIA
226 | 227 | 228 | 229 | 238 | 239 | 240 | 241 | 242 | 243 | 244 | 245 | 246
WEST VIRGINIA
247 | 248 | 249 | 250 | 251 | 252 | 253 | 254 | 255 | 256 | 257 | 258 | 259 | 260 | 261 | 262 | 263 | 264 | 265 | 266 | 267 | 268
 

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