Shipping (UPS Ground and USPS Priority 2-3 Day) is free if your order is over $50 (before tax) otherwise it is just $7.00.
How
do you ship?
We ship via UPS and the USPS. Keep in mind that UPS does not ship to PO boxes, so any
address containing a PO box must be shipped USPS. We provide shipping confirmation and
tracking number via email the day your order ships. We do not offer express or rush
shipping at this time but your product is shipped within 24 hours as long as it is in stock
as indicated on each product page. The cost of shipping is calculated when you check out,
it is based on your zip code.
What is your return policy?
Because of the intimate nature of the items we sell, we are unable to return or exchange
purchased toys and products unless defective. This is for the health, safety and peace of
mind of our customers.
This includes, but is not limited to:
- vibrators and dildos
- douche/enema kits
- anal toys, beads and plugs
- cock and ball devices, cock rings and cock sleeves
- ALL Bondage and Fetish Gear including cuffs, collars and restraints
- gags and ropes
Lubes, massage oils, condoms, and body paints are also not
returnable.
Defects
If an item is found to be defective within 30 days of purchase,
we will replace it with the same item. Please contact us at sales@dallasnovelty.com to let
us know of the issue. We will then issue you a Return Merchandise Authorization number
(RMA) via email and provide instructions on getting the product back to us. A RETURN
AUTHORIZATION NUMBER MUST ACCOMPANY ANY RETURN IN ORDER FOR IT TO BE PROCESSED. We will not
accept any return without one. When emailing about a defect, please have the following
information ready, your order number, found in the top right hand corner of your invoice OR
your web confirmation number along with your name and the nature of the defect. Once the
defective item is received back into our warehouse (shipping it back is your
responsibility), we will promptly ship a new replacement to you free of charge. Any item
returned must have ALL original parts and packaging, batteries if applicable, cords,
controls, blank warranty cards, instructions etc.
Can I cancel my
order?
Your order is processed and shipped same day in most instances so
you get it quickly. There is therefore no way to cancel an order once it has been made.
Please order carefully.
I have a Dallas
Novelty ad code (sometimes called a coupon
code), where do I enter the dallasnovelty ad code / coupon code?
Your ad code / coupon code can be entered in the shopping cart by click here. Once entered you
will see the discount
for the Dallas Novelty ad code / coupon code automatically applied to the total.
Do
you ship to Hawaii, Alaska or
APO/FPO's?
At this time we ARE able to ship to the above areas. We are working with our
shipping partners to provide affordable international service to areas outside the US &
Canada, so please stay tuned!
How
can I contact you?
You can reach us toll free by phone or email Mon-Fri 9am-5pm EST (excluding holidays)
Email: sales@dallasnovelty.com
Phone: 1-888-638-0682
All charges are in US dollars.
