- Our Guarantee
Maintaining your privacy and providing a hassle-free, enjoyable, and discreet shopping experience is of utmost importance to us.
- Storewide Discounts
During any of our storewide sales like a 15% off entire cart promotion we are limited by our authorized retailer/reseller agreements for certain brands that are excluded from this sale. Brands such as LELO, Hot Octopuss, Fun Factory, and others will not show a discount.
- We will never sell, rent, or share any information about you or your order to anyone for any reason.
- Billing/Shipping Address Information
Due to the increased fraud activity happening in the e-commerce business we are only shipping products to verified shipping addresses and all Overnight shipments must go to the billing address for your safety and ours. We apologize for the inconvenience but we are doing this to be able to continue to offer our vast selection at the best prices.
- Credit Card Billing Information
Once your order is shipped, your credit card or online check information is removed from our database and can not be accessed by anyone for any reason. If you are paying by credit card, the charges on your statement will read as originating from "Maco Products" or "MacoProductsTX" and will include a toll-free number, as required.
- Information Security
We value site security so we have chosen to use more than one information security services to let our customers know that any and all information submitted during the ordering and billing process is 100% secure. Every day our web site servers are scanned and tested by Verisign now Norton Secured by Symantec and SiteLock Secure to make sure there is no MalWare, SpyWare or anything else that could compromise the site and server security of DallasNovelty.com. Please click either of the Trust Seals to the right to verify that our security is up to date.
- Shipping Information
All orders are shipped discreetly in a plain, cardboard box or a USPS Priority Mail Package. The shipping label will identify the shipper as "Maco Products", "MP-DN", "MPDN-Texas" or "Dallas Novelty" and will not reference "DallasNovelty.com", "Sex Toy", "Dildo" or any other identifying description related to products designed for adults. For International shipments which require a declarations page identifying the contents of the package, the following generic descriptions will be used.
Fleshlight Inserts = Gel Sleeves
Fleshlight Cases = Plastic Housing
Lubricant = Water Based Liquid
Vibrators = Massagers
Chastity/Bondage = Novelty Restraints
- Contact Methods
Once you've placed an order at Dallas Novelty, you will receive two emails if you choose to include a valid email address: one confirms your order for future reference, the other includes important shipping information, including your FedEx, UPS or USPS tracking number. Please use the Contact Us form if you do not receive any correspondence within a few hours and always check your spam and junk folders. If we have difficulty processing your order or there are complications related to shipping and delivering your package, you may also receive email contact or attempts to reach you by phone.
However, all customer service representatives are trained to identify themselves as representatives of "Dallas Novelty" and to disclose the reason for contact only to the person whose name appears on the order. Furthermore, representatives will never leave voice messages (unless verbal or written consent is given by the customer during a prior point of contact). We never send out any unsolicited correspondence with customers in order to maintain the security and discretion our customers deserve and require.
- IMPORTANT NOTE:
By registering with www.DallasNovelty.com, purchasing products from Dallas Novelty or providing Dallas Novelty with any information, you represent to Dallas Novelty that you are 18 years of age or older and that any information you provide to us about a third party is for a third party that is 18 years of age or older. We also have the right to cancel any order if the addresses for shipping/billing does not match and if there is any fraud suspected.
- Promo Codes:
Promo or Discount Codes for www.DallasNovelty.com, are valid for USA orders only and do not apply to international orders.